Photograph the display straight-on with the screen fully lit — avoid angles and glare
02
If no fault code is on screen, capture the full unit — the AI reads indicator lights too
03
Take the photo while the fault is actively showing, not just at startup
Recent scans
Analysing your inverter…
Helio Genie AI is reading your photo and checking the fault library
Reading the image
Identifying fault codes
Generating your report
Get a better diagnosis
Your inverter profile is not set up yet. Adding 3 quick photos of your system helps Helio Genie give you a more accurate diagnosis and brief your technician before they arrive.
3 photos — inverter, solar converter, batteries
Takes less than 2 minutes to complete
Done once — all future diagnoses use it automatically